We want you to be completely satisfied with every purchase you make from our website. If you decide not to keep your books for any reason, you can return them to us within 7 days of delivery, provided the books are unused, in their original condition and accompanied by all original sales documentation.
We will refund the full purchase price of the product if the book(s) comply with the above description.
We do not pay for the return postage. Please note we will only refund postage costs if the return is a result of our error (i.e. wrong, faulty or damaged product), but not when a product is simply unwanted.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund of the item, or to deduct up to 20% of the original selling price from the refund amount.
We do not charge for returns. If you are returning products paid for on your credit or debit card, any refund will be made directly to your card and can take 3-5 days to reach your account.
For purchased online Exam Question Bank packages (Premium/Distinction/Expert Account), there will be 2 days free trials period. Thereafter, no refund will be provided if you do not cancel the subscription before the next billing cycle.